10 Year Warranty: Layla Sleep® Inc. warranties that Layla® brand products will be free from defects in material and workmanship that may compromise sleep quality for the term of the warranty as defined below.
This warranty covers only the original consumer purchaser for as long as he/she owns the product.
Warranty Term: The Layla Hybrid™ mattress is covered under this warranty for 10 years non-prorated from the original purchase date. Warranties are non-transferable. Items or components replaced under warranty are subject to the warranty term from the date of original purchase.
Mattress Warranty Exclusions and Limitations: This warranty applies only to the original purchaser and is valid if used properly. Proper use is defined as using the mattress on a firm, rigid and smooth surface that allows air ventilation and supports the entire mattress, INCLUDING THE CENTER, such as a slatted bed platform or box spring. Note: Using a boxspring foundation manufactured by any other brand besides Layla Sleep® Inc. may void the mattress warranty. Proper use also means that the product was not abused by the purchaser. This includes keeping the mattress properly protected and free of moisture.
This warranty does not apply to a purchaser’s personal comfort preferences, such as the firmness of the mattress, bed height, weight, etc., or to normal body impressions of 1″ or less.
Mattress Manufacturing Defects include: (a) seams coming apart; (b) visible permanent compression of the mattress surface greater than 1″; (c) loss of mattress shape beyond 1".
Mattress Manufacturing Defects DO NOT include: (a) faults in the cosmetic appearance, such as wrinkles on the fabric (b) cosmetic changes that naturally occur over time, including natural blemishes in the fabric; (c) mattresses that may have been soiled, dampened, burned, stained or otherwise abused; (d) mattress dimension (width, length and or height) discrepancies of up to +-1″; and/or (h) appearance of mold on and/or infestation with vermin (such as bed bugs) due to improper and unsanitary care of the mattress. Also, we do not guarantee your new mattress will not have a scent. All natural and man-made materials can have a scent and often do. None of our materials have a toxic emission based on scientific, 3rd party verification.
Voiding of Warranty
The following cases may void any and all warranties:
- Leaving the Layla® mattress in the box for more than two weeks after receiving
- Using a foundation manufactured by any brand other than Layla Sleep®.
- Using a metal bed frame that doesn’t have a center support bar
- Using a base with slats spaced more than 4" apart.
- Using the Layla® mattress without a mattress protector.
- Using the Layla® mattress for any commercial use i.e. Hotels, motels, rental properties, hostels, dorms, schools, shelters, rooming and boarding homes, bread and breakfasts, vacation rentals, etc.
Warranty Performance: We will repair or replace the defective mattress or the defective component(s) of the mattress. In the case of a manufacturing defect in a component of the mattress, such as the mattress cover, we may elect to repair or replace the component rather than replace the entire mattress, and we reserve sole and complete discretion over that election. If we elect to replace the mattress or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. There may be a shipping fee up to $50 associated with warranty repairs or replacement (this fee will be evaluated on a case by case basis by Layla Sleep® Inc.). Warranty does not cover the shipping cost for replacement items or components.